Question 1

Getting Started with your Nixplay Frame

Accepted Answer

Getting Started with your Nixplay Frame Set Up Your FrameSetting up your frame is a one-time thing. Connect your frame to the Wifi and add it to your account to start adding photos from anywhere and any device using your created account. Turn On Your FrameYour Nixplay Frame will automatically turn on once plugged in. Use the included remote control or tap the screen (for touch screen enabled frames) and follow the display instructions. Create Your Nixplay AccountYou’ll need a Nixplay account to pair and manage your frame. You can create a Nixplay account on the Nixplay app (Get it for iOS / Get it for Android) or at https://app.nixplay.com/. Use your preferred email address and create a unique password to create an account.Note: This will be the account to be used whenever you want to add photos to your frame. Pair Your FrameConnect your frame to the Wifi first. Once connected, a 16-digit serial number will appear on the frame screen.Log into your Nixplay account on the Nixplay app or at www.nixplay.com. Select “Add a Frame” and enter the 16-digit serial number shown on the frame. Your Nixplay Frame should now be paired with your Nixplay account. Start Displaying Your PhotosMobile App A. Creating a New Album:1. Navigate to 'Albums' on the bottom menu bar.2. Tap the '+' sign.3. Select 'Standard Album' under Add Album.4. Name your Album and proceed to the next step.5. Choose the photo source (photo gallery etc) and select the photos to add (recommend up to 50 photos per batch).6. Press the arrow icon inside the blue circle.7. Ensure to assign the Album to the Frame and click 'Done.' B. Adding to an Existing Album:1. Go to 'Albums' on the bottom menu bar.2. Tap the '+' sign.3. Select the photo source.4. Choose the photos to add.5. Press the arrow icon inside the blue circle.6. Select the existing Album to which you want to add the new photos.7. Press 'Upload.' C. Creating a Google Photos Connected Album:1. Navigate to 'Albums' on the bottom menu bar.2. Tap the '+' sign.3. Select 'Google Connected album.'4. Connect to Google Photos and sign in to your account.5. Choose the Google Photos album you want to sync.6. Name the album and proceed to the next step.7. Assign the Album to the Frame and click 'Done.' Understanding Album Types in Your Mobile App:ALL: Overview of all Albums in your account.STANDARD: Collections of photos, including Emailed Photos and Favorites, assignable to the frame.CONNECTED: Albums that are connected to your social media (e.g., Dropbox, Google Photos), assignable to the frame.SHARED: Collaborations of photos contributed by you and your friends.EVENT: Currently under beta testing, redirects to the online shop.LEGACY: Main copies/cloud collection of your photos, including those sent to your account (cannot be assigned to the frame). Web App1. Please log in to your account at https://app.nixplay.com.2. Once logged in, navigate to the homepage and select "Photos."3. Then, click on "Playlist."4. Choose the option to "Create a Playlist."5. Select "Create a Standard Playlist."6. Enter the desired Playlist Name and click "OK."7. Next, click "Add photos" located on the top right of the screen.8. Select the source of your photos.9. Choose the photos you wish to add to the playlist. If you encounter any challenges or have additional queries, please refer to our detailed user guide or contact our Customer Support Team for assistance.

Question 2

How do I set up my Nixplay frame?

Accepted Answer

Setting up your frame is a one-time thing.  1. Create your Nixplay accountYou’ll need a Nixplay account to pair and manage your frame. You can create a Nixplay account on the Nixplay app (Get it for iOS / Get it for Android) or at https://app.nixplay.com/. Use your preferred email address and create a unique password to create an account. Note: This will be the account to be used whenever you want to add photos to your frame. 2. Plug in your frameYour Nixplay Frame will automatically turn on once plugged in. Use the included remote control or tap the screen (for touch screen enabled frames) and follow the display instructions. Connect your frame to the Wifi and add it to your account to start adding photos from anywhere and any device using your created account. 3. Pair Your FrameConnect your frame to the Wifi first. Once connected, a 16-digit serial number will appear on the frame screen. Log into your Nixplay account on the Nixplay app or at www.nixplay.co.uk. Select “Add a Frame” and enter the 16-digit serial number shown on the frame. Your Nixplay Frame should now be paired with your Nixplay account.

Question 3

Setting up a gift album for a gift frame

Accepted Answer

You can set up a gift album before or after purchasing the gift frame. Setting up gift albums can only be done through our mobile app. ​​ NOTE: When setting up a gift album, our system will automatically generate a Nixplay account linked to the email address provided for the gift recipient. How it works  Log in to the mobile app and select ‘Frames’ in the bottom menu  Tap on the + button and choose 'A frame as a gift'   Step 1. Add the Recipient's Details Enter the recipient's name or how they should be addressed (e.g., Grandma).  Note: The recipient's name can only contain letters, numbers, and the characters '-' and '_'. Other special characters are not allowed.  Enter the recipient's email address, which will be used for them to redeem the gift contents you've prepared. Rest assured, no emails will be sent to the recipient to avoid spoiling the surprise!  Note: You can change the email as long as the recipient hasn’t redeemed the gift content. Once redeemed, you won't be able to change the email. ​​ Set the recipient frame’s timezone. You can modify this later on the frame or the app.  Select who you're setting the gift up for, or specify 'Other' if needed  Choose the occasion for the gift, or specify 'Other' if necessary  Step 2. ​​Add a Greeting Message (optional)In the greeting message, include a special message for the recipient and attach a photo or video NOTE: For first-time users, tapping the “Add a photo or video” button will prompt a permission popup. Select the “Allow all access” option to grant permission to view and upload photos and videos to Nixplay.  After selecting a photo or video, tap “Save and preview,” then tap “Next” on the preview screen to proceed Step 3. Add Photos and Videos ​​(optional)Next, add a set of photos or videos to be displayed on the frame for the recipient. After selecting your media, tap the “Add” button  Optionally caption or edit your media or proceed to upload by tapping the arrow   Step 4. ​​Invite Others to Contribute ​​(optional) Invite family and friends to add additional greeting messages, photos, and videos. Use the “Skip” button if not interested.  Invite others by entering their email addresses and tapping “Invite.” They'll receive an email invitation to join the gift setup (up to 10 people).  ​​Note: Contributors without a Nixplay account must set up an account to accept the invite and share photos. ​​ Once invitations are completed, tap “Next” at the bottom of the screen to proceed.  Tap “Finish” to complete the setup process. Congratulations! You've completed setting up the gift album for your gift frame. You will automatically receive an email with the gift code / email combination that the recipient will need when setting up their gift frame. They will be prompted to enter it on their frame's screen once it has been turned on and connected to their wifi signal.  You can set up a reminder for yourself in the app, to forward this combination to the recipient on a specific date in the future or, if you wish you can share it with them immediately by tapping “Share Now.” Of course doing this may spoil the surprise element!

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INSPIRATION

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Multi-shipping FAQ